FAQ

Gift vouchers

Our vouchers are valid for 6 months from the purchase date. They can be purchased online, in-store, or over the phone by calling 01732 353233. They can be redeemed against any of our treatments, offers or products. If you happen to lose your voucher, proof of purchase will be required. Please bring your voucher with you when you come in to the spa for your treatments. E-vouchers are not automated, please allow 24 hours for our front of house team to process your order and email your voucher to you. Please allow 4-5 days for voucher deliveries if our postal service has been requested. Please also be mindful that the busy Christmas period can delay deliveries. We do offer a first class recorded postal service at an extra charge of £4.45, or purchases that are made prior to 12 noon can be posted out next day delivery at a postal charge of £6.45. Please request these services at the time of purchase if they are required.

 

Children

Unfortunately due to insurance purposes we cannot allow children under the age of eleven in the spa. This includes small babies in prams. The safety of all of our guests is of paramount importance to us. Unfortunately our staff do not hold any childcare qualifications and therefore we are unable to supervise your children whilst you enjoy your time with us (this includes within the reception area and within our treatment rooms).

 

Pregnancy and medical concerns

Pregnant clients are advised not to book any spa treatments until after the first trimester. We do offer Baby Buddha pregnancy treatments, but some of our other spa treatments are not suitable to enjoy during pregnancy, so please contact the spa direct if you wish to book an appointment and would like some guidance on the treatments that will be most suitable for you. Also some medical conditions are a contraindication to certain treatments, if in doubt, please contact the spa so our experienced staff can assist with your booking.

 

Patch tests

Patch tests are required for all of our tinting and LVL treatments. This is an insurance requirement, and if a patch test hasn’t been completed at Aquavie, then we may not be able to complete your treatment. Please contact our front of house team if you would like to arrange a patch test, it only takes a few moments.

 

Booking app

Our booking app can be downloaded from both iTunes and the Android play store. Just search “Aquavie Boutique Spa”. This enables you to book online 24/7 even when the spa is closed. Alternatively you can book online direct from our website.